Observation about RATER
Company name : The Coffee Bean & Tea leaf
Address : Jl. Setiabudi (office building, mid plaza)
Date : 16 August 2011
How far the company applied the rater?
Item | Application form |
Kehandalan / Realibilities | Gives briefing before start working or at shift changed, so the next shift could know what they have to do to customers. |
Kepercayaan / Assurance | Always try to gives the best service for guest. |
Tampilan / Tangible | The employees are clean and tidy and this company provide some facilities for guest comfort. (Ex: Wifi, music and television), some facilities also provide in bathroom. |
Empati / Empathy | The employee always walk around to help the guest needs. |
Ketanggapan / Responsive | Asked the guest satisfaction for the next service / next coming. |
How far the company implementing the rater ?
ITEM | APPLICATION FORM |
Kehandalan / Realibilities | Has been applied |
Kepercayaan / Assurance | Has been applied |
Tampilan / Tangible | Has been applied |
Empati / Empathy | Has been applied |
Ketanggapan / Responsive | Has been applied |
What is wrong in implementation care ?
Deft | Anthusiastic | Friendly | Emphaty |
Some employee aren’t understand what going to do because not all of employee understood about coffee shop. | Some employee looks like has a trouble. | Perfect. | Perfect (the employees are gives greeting by name when they want to go home). |
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